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Support Policy

Please familiarize yourself with overall E3SM Policies about the code, new development features, running the E3SM simulations, E3SM data, and collaboration, please read

 

Specific Policies about code support

The E3SM project fully realizes and embraces the importance of making the model source code, the data, and the application software tools publicly available, and of communicating and informing the scientific community and the public about all stages of the project, its research, and future plans.

As the model code became an open development project, we could not commit ourselves to increased support to cover developmental versions. We are committed though to providing limited support for the scientifically validated simulations from which the data will be publicly released.

 

The limited support for the compsets from the released simulations consist of:

  • providing and maintaining model code and configurations for the scientifically validated and released simulation
  • providing all necessary input files,
  • providing documentation on tuning parameters and namelist parameters.
  • releasing selected data from the simulation by publishing it to the E3SM ESGF node
  • archiving and maintaining all the data from the simulation on an HPSS system.
  • ensuring this particular configuration runs on the E3SM-supported computational centers (at NERSC, OLCF and ALCF)

 

Supported E3SM Versions

 

We are sorry, but we cannot provide support for other compsets or resolutions within our current and expected resources.

The project is committed to limited support for the specified, supported compsets on DOE leadership machines at OLCF, ALCF, and NERSC.  Code porting to other platforms is beyond our resources at this time.

 

User support

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